FAQ (Frequently Asked Questions)

Shipping questions:

Q: How much time does it takes before you ship my item(s)?
A: Normally no more than 3 business days, unless specified otherwise on the product's page. Canadian public holidays are not counted as business days. Also note that at the end of each year we close from December 24 to January 5.

Q: Once you ship it, how long does it takes before my order is delivered?
A: It varies according to the destination:

  • To Canada: 2-4 business days
  • United States: 4-10 business days
  • International: 4-10 business days to most destinations.
Note: To quote Canadapost: "These service standards are not guaranteed. Service standards are estimates of how long it will take for the mail to be delivered."

Q: What if my order does not arrive?
A: If the order is late, please allow at least one extra week to pass before worrying. As stated above, the delivery delays are only estimates. If your order still does not show up, please contact us so that we can investigate.

Q: Can you check the gift box on the customs form and/or declare a lower value?
A: We are sorry but have to declare the full value of the items.

Q: Why is shipping to Canada more expensive for some items? Are you not from Canada?
A: Yes, I'm from Canada. But dont ask me why, but with Canada Post, sending a package to Japan can be cheaper than sending exactly the same package within Canada!

Various questions:

Q: What are the status notifications your website will send?
A: We send an email to the PayPal payer when we first receive your order and a second message once it has been shipped. Please make sure to check your spambox if the emails appear not to be getting through.

Q: Is your store still in activity?
A: Why yes of course! No recent news only means there is nothing new.
As of 2017-12-17, this store is active. - Owner.

Return/exchange/warranty questions:

Q: What if the product does not work?
A: First, we will do our best to help you troubleshoot the problem. If the product is defective, it can be sent back (you pay shipping) for a replacement (this time we pay shipping) or for refund.

Q: What is the Warranty for your products?
A: All products are covered by a one-year warranty against manufacture defects. Problems due to extreme or inappropriate usage, accidents, assembly errors (for kits), bad soldering (for kits) are not covered.

Q: What if your product damages my computer/device/port...!
A: This is very unlikely to occur if you follow the assembly instructions correctly. It is even more unlikely to occur with ready to use products. But in any case, should something happen, we cannot be held responsible for any damage or loss caused directly or indirectly by the use of our products, including but not limited to loss of data, loss of profit, computer/server downtime, device and peripheral failures.